aroundaworld support

Travel notes, troubleshooting, and a way home.

Most questions can be solved on your iPhone. If you need a person, email XYK Labs and tell us what you were trying to do.

Email supporthi@xyklabs.com

Quick guide

Help with the essentials

Allow Photos access

Open iOS Settings, choose Apps, then aroundaworld, then Photos. Choose Full Access or Limited Access. You can also continue without Photos and add visits manually.

Use Limited Photos access

aroundaworld works with only the photos you select. To add or remove selected photos later, return to the app’s Photos permission page in iOS Settings and edit your selection.

Understand a trip that needs review

A trip may wait for review when the evidence looks like a layover, sits near a border, comes only from weak sources, or overlaps with a distant trip. The review screen explains why and lets you make the final decision.

Add a visit manually

Open the passport and use the add button. Choose a country and, if you remember them, a city and date. Year-only visits are supported for older memories. Manual visits are clearly marked as added by you.

Rescan your library

Open Settings in aroundaworld and choose the rescan option. Rescanning can find newly selected or imported photos, while keeping the review decisions you already made.

Erase all app data

In aroundaworld Settings, choose Erase All Data and confirm. This removes the passport, inferred visits, scan progress, review decisions, and settings stored by the app. It does not change or delete anything in Photos.

Restore premium purchases

Open Settings and choose Restore Purchases. Make sure the iPhone is signed in to the Apple Account that made the original one-time purchase.

Important to know

There is no account to recover.

aroundaworld has no account and no server-side passport. XYK Labs cannot see, retrieve, or restore your travel data after it is erased or lost. That limitation is a direct consequence of keeping your passport private on your device.